Laurie Lacroix
About Laurie Lacroix
Laurie Lacroix is a Customer Service / First Line Agent Level II at Intact, where she has worked since 2018. She has a background in library and information technologies and graphic design, with previous experience in various roles including filing clerk and data entry clerk.
Work at Intact Financial Corporation
Laurie Lacroix has been employed at Intact Financial Corporation since 2018, serving as a Customer Service / First Line Agent Level II. In this role, she is responsible for addressing customer inquiries and providing support. Her position involves managing claim adjusters' voicemails and participating in quality control of customer service calls from various provinces. This experience has contributed to her expertise in customer service within the insurance sector.
Education and Expertise
Laurie Lacroix holds a Diplôme d'études collégiales in Graphic Design from Collège Ahuntsic, where she studied from 2004 to 2006. Additionally, she earned another Diplôme d'études collégiales in Information and Library Technologies from Cégep de Trois-Rivières, completing her studies from 2011 to 2014. Her educational background provides her with a strong foundation in design and information management, which complements her work in customer service.
Background in Customer Service and Administration
Laurie Lacroix has a diverse background in customer service and administrative roles. Prior to her current position at Intact, she worked as a Filing Clerk at Ministère des Transports du Québec for 11 months in 2013 and as a Data Entry Clerk at RONA for 4 months in 2014. She also gained experience as a Sales Clerk at Le Groupe Harnois inc. from 2011 to 2013 and worked as a Barista at Van Houtte for a total of 15 months across two separate periods.
Internship Experience at CDÉACF
In 2014, Laurie Lacroix completed a one-month internship as a Library and Information Technician at the Centre de documentation sur l'éducation des adultes et la condition féminine (CDÉACF) in Montreal. This experience allowed her to apply her academic knowledge in a practical setting, enhancing her skills in information management and library services.
Involvement in Internal Projects
Laurie Lacroix has actively participated in internal projects at Intact Financial Corporation, including the migration of the knowledge database Index to Contact 360. Her role in these projects demonstrates her capability in managing complex tasks and contributing to organizational improvements.