Lorelei Newell Cbap
About Lorelei Newell Cbap
Lorelei Newell is an IT Senior Business Analyst currently employed at Intact in St. John's, Newfoundland and Labrador. With a background in various roles at Johnson Inc. and expertise in Cisco Contact Centers, she holds a CBAP certification and has extensive experience in strategic and enterprise analysis.
Work at Intact Financial Corporation
Currently, Lorelei Newell serves as an IT Senior Business Analyst at Intact Financial Corporation. She has held this position since 2021 and operates from St. John's, Newfoundland and Labrador, Canada. In her role, she applies her extensive knowledge in business analysis and IT to enhance operational efficiency and support strategic initiatives within the organization.
Professional Experience at Johnson Inc.
Lorelei Newell has a significant history with Johnson Inc., where she worked in various capacities over a span of 19 years. She began her tenure as a Sr Programmer / Analyst from 1999 to 2012, followed by a role as a Technical Architect for one year in 2012-2013. After that, she served as a Business Process Analyst from 2013 to 2018. Since 2018, she has been employed as a Senior Solutions Analyst, contributing to the company's IT and business solutions.
Education and Expertise
Lorelei Newell's educational background includes studies at Memorial University of Newfoundland, where she completed a program in General Studies from 1994 to 1996. She also attended Keyin Technical College, earning a degree in Computer Studies from 1997 to 1999. Her expertise encompasses optimizing Cisco Contact Centers, strategic analysis, enterprise analysis, and proficiency in Enterprise Architecture and Agile Methodologies. She holds a CBAP (Certified Business Analysis Professional) certification.
Background in IT and Contact Center Industries
Lorelei Newell has built a professional background in the IT, contact center, and insurance industries. Her experience spans multiple roles that emphasize her capability in business analysis, technical architecture, and solutions analysis. This diverse background enables her to approach challenges with a comprehensive understanding of both technical and operational aspects.