Lydia Hamaoui
About Lydia Hamaoui
Lydia Hamaoui serves as the Directrice Expérience Qualité at Intact, a position she has held since 2017. With a background in various roles within the company, she has over 17 years of experience at Intact and holds a Bachelor's degree in Sociology from UQAM.
Work at Intact Financial Corporation
Lydia Hamaoui has held multiple positions at Intact Financial Corporation over the years. She currently serves as Directrice Expérience Qualité, a role she has occupied since 2017. Prior to this, she worked as Directrice - Centre d'expertise opérationnelle from 2013. Her earlier roles include Directrice - Conversion assurance des entreprises from 2011 to 2013 and Chef d'équipe: Assurances des particuliers from 2007 to 2011. Hamaoui began her career at Intact as Technicienne Expert - Indemnisation for one year in 2006.
Education and Expertise
Lydia Hamaoui earned her Bachelor's degree in Sociology from UQAM | Université du Québec à Montréal, completing her studies from 1992 to 1995. This educational background has contributed to her expertise in quality experience management and operational excellence within the insurance sector.
Background
Lydia Hamaoui has a diverse career in the insurance industry, primarily with Intact Financial Corporation. Her professional journey spans over a decade, with significant experience in various leadership roles. Hamaoui's career trajectory reflects her commitment to enhancing customer experience and operational efficiency.
Achievements
Throughout her tenure at Intact Financial Corporation, Lydia Hamaoui has contributed to various initiatives aimed at improving service quality and operational processes. Her leadership roles have allowed her to influence the strategic direction of the company’s customer experience efforts, although specific achievements are not detailed.