Maher Tabbara, B.Eng, Itil, Cssgb
About Maher Tabbara, B.Eng, Itil, Cssgb
Maher Tabbara is a Manager of Hyperautomation & Productivity Tools at Intact in Montreal, Quebec, with expertise in IT infrastructure and telecom architecture. He holds a Bachelor in Engineering and has extensive experience in IT service management, utilizing methodologies such as Six-Sigma and Agile.
Work at Intact Financial Corporation
Maher Tabbara has been employed at Intact Financial Corporation since 2018, where he currently holds the position of Manager of Hyperautomation & Productivity Tools. In this role, he focuses on enhancing operational efficiency through automation and productivity tools. His tenure at Intact spans over six years, during which he has contributed to the organization's infrastructure and service evolution. His work involves leveraging ITIL best practices to improve service delivery and support processes.
Education and Expertise
Maher Tabbara has a diverse educational background in engineering and IT. He earned a Bachelor of Engineering in Electrical Engineering from Ecole Polytechnique de Montreal, completing his studies from 2003 to 2007. He also studied at Université Claude Bernard (Lyon I) and achieved a diploma in Science Technologie pour l'Ingénieur from 2001 to 2003. Additionally, he completed professional training in Educational Leadership and Administration at McGill University in 2015. His expertise includes IT infrastructure, telecom architecture, and network and telephony infrastructure.
Professional Experience
Prior to his current role at Intact, Maher Tabbara gained extensive experience in the IT and telecommunications sectors. He worked at Bell Business Markets as a Service Operation Manager from 2012 to 2018. Before that, he served as a Major Incident Manager at CGI from 2009 to 2012 and as a Technical Consultant for Bombardier Aerospace at CGI from 2008 to 2009. His roles have involved incident management, problem resolution, and change management, showcasing his capability in handling complex IT environments.
Certifications and Methodologies
Maher Tabbara holds several certifications that enhance his professional qualifications. He achieved CCNA from Montreal College of Information Technology in 2017 and CCDA from Cisco Networking Academy in the same year. He utilizes Six Sigma and Agile methodologies to optimize IT service support and delivery processes. His approach emphasizes continuous improvement and efficiency in service management.
Interests in Technology and Innovation
Maher Tabbara has a strong interest in sustainable development and innovation, particularly within the IT and telecommunications sectors. He is focused on omnichannel solutions and the Internet of Things (IoT), indicating a commitment to integrating advanced technologies into business processes. His forward-thinking approach aims to enhance service delivery and operational effectiveness in a rapidly evolving technological landscape.