Margaret Novak
About Margaret Novak
Margaret Novak is a Senior Claims Training Consultant at Intact Financial Corporation, where she has worked since 2009. She has extensive experience in claims and corporate security, complemented by various certifications in business continuity and mindfulness.
Current Role at Intact Financial Corporation
Margaret Novak currently serves as Conseillière Principale, Formation Indemnisation - Senior Claims Training Consultant at Intact Financial Corporation. She has held this position since 2009, contributing to the development and delivery of training programs for claims professionals. Her role involves enhancing the skills and knowledge of staff in the area of claims management.
Previous Experience at Intact Financial Corporation
Margaret Novak has extensive experience at Intact Financial Corporation, where she worked in various roles over a span of more than a decade. She began her career at the company as a P&C Customer Service Representative from 1998 to 2002, followed by a position as a P&C Claims Adjuster from 2002 to 2003. Additionally, she served as a Corporate Security Analyst from 2003 to 2009, where she developed and updated national corporate security policies.
Education and Certifications
Margaret Novak holds a Bachelor of Arts degree with joint majors in Political Science and History from McGill University. She has pursued further education in disaster recovery and business continuity planning at the Disaster Recovery Institute of Canada, achieving both the ABCP and CBCP designations. Additionally, she is a certified instructional designer recognized by the Autorité des Marchés Financiers and the Chambre de l'assurance de dommages.
Specializations and Expertise
Margaret Novak specializes in water damage restoration, adhering to IICRC S500 standards. She possesses expertise in BI&I equipment breakdown coverage, which enhances her ability to address complex claims scenarios. Her training background includes developing course frameworks for the Damage Insurance (AEC) program at Vanier College.
Ongoing Education and Mindfulness Training
Since 2018, Margaret Novak has been studying at The Center for Mindfulness Studies, focusing on Mindfulness-Based Stress Reduction (MBSR) and Mindfulness-Based Cognitive Therapy (MBCT). She has also pursued additional training in residential estimating at Vale Training Solutions in Harrisburg, PA, and has studied structural drying applications at Académie Sélecte since 2012.