Maria Abramov
About Maria Abramov
Maria Abramov is a Hybrid Claims Representative currently employed at Intact in Mississauga, Ontario. She has a diverse background in photography, customer service, and education, with experience in developing training processes and leading teams to achieve high customer satisfaction.
Work at Intact Financial Corporation
Currently, Maria Abramov serves as a Hybrid Claims Representative at Intact Financial Corporation in Mississauga, Ontario, Canada. She has held this position since 2021, contributing to the claims process and customer service initiatives. In her role, she facilitates monthly refresher guides to ensure compliance and understanding of the Hybrid role among the Customer Service Center. Additionally, she was selected by the Claims Change Management Department to provide solutions for simplifying the claims process and was chosen to support the RSA integration and UCM replacement.
Professional Photography Business
Maria Abramov has been self-employed as a professional photographer, editor, and owner since 2015 in the Toronto, Canada area. Over the past nine years, she has developed her skills in photography and editing, establishing a reputation in the local market. Her experience in this field complements her diverse professional background.
Education and Expertise
Maria Abramov studied at Wilfrid Laurier University, where she earned a Bachelor of Arts (B.A.) in Business/Corporate Communications from 2016 to 2020. During her time at university, she gained foundational knowledge that supports her professional endeavors. She has also enrolled in Agile Leadership courses to enhance her delegation and empowerment skills, further developing her expertise in leadership and team management.
Previous Work Experience
Prior to her current role, Maria Abramov held various positions that contributed to her professional development. She worked as an Underwriter at The Mortgage Division for eight months in 2020-2021 and as a Seasonal Educator at lululemon for three months in 2019-2020. Additionally, she served as a Real Estate Administrative Assistant at Royal LePage for three months in 2019-2020 and taught English as a Second Language while self-employed in Madrid from 2015 to 2016.
Achievements and Contributions
Maria Abramov has been recognized as a top performer for leading a team that received substantial positive customer feedback. She has exceeded operational KPI targets by significant margins in multiple months, demonstrating her exceptional performance. Furthermore, she developed a streamlined and consistent training process for new hires as part of the CSR Bulk School initiative and organizes company-wide events and campaigns as a member of the Social Committee to enhance workplace collaboration.