Marie Fontaine
About Marie Fontaine
Marie Fontaine is a Principal Business Analyst specializing in Operations and Planning at Intact, where she has worked since 2019 in Montréal, Québec. She has a diverse background in claims management and customer service, with previous roles at Intact Assurance and ClaimsPro Inc.
Work at Intact Financial Corporation
Marie Fontaine has been serving as Analyste d'affaires principale, opérations et planification at Intact Financial Corporation since 2019. In this role, she focuses on business analysis and operational planning, contributing to the company's strategic initiatives. Prior to her current position, she held various roles within Intact, including Directrice d'unité de soutien - Indemnisation from 2015 to 2019 and Expert en sinistres from 2013 to 2015. Her extensive experience at Intact spans over a decade, showcasing her commitment to the organization.
Education and Expertise
Marie Fontaine completed her studies at Université de Montréal, where she earned a Certificat in Création & Innovation from 2019 to 2021. She also holds a Diplôme d'études collégiales in Assurances et services financiers from Collège Montmorency, completed between 2009 and 2012. Additionally, she pursued a MOOC in Développement durable at the Amsterdam Institute for Advanced Metropolitan Solutions in 2020. Her educational background supports her expertise in business analysis and operations within the financial services sector.
Professional Background
Marie Fontaine's professional journey includes significant roles in various organizations. Before joining Intact, she worked as an Agent au service de réclamations d'urgence at ClaimsPro Inc. from 2011 to 2012. She also held positions at Intact Assurance, including Agente service à la Clientèle from 2012 to 2013 and Expert en sinistres from 2013 to 2015. Her experience at AXA as Conseillère en service further adds to her extensive background in customer service and claims management.
Career Progression
Marie Fontaine's career progression reflects her growth in the field of business analysis and operations. Starting as an Agente service à la Clientèle at Intact Assurance, she transitioned to roles with increasing responsibility, including Expert en sinistres and Directrice d'unité de soutien - Indemnisation. Her current position as Analyste d'affaires principale, opérations et planification marks a significant advancement in her career, demonstrating her ability to adapt and excel in various capacities within the organization.