Mark Beards
About Mark Beards
Mark Beards is a seasoned workforce management professional currently serving as Directeur, Planification des effectifs Manager at Intact in Toronto, Canada. With extensive experience at Rogers Communications and Bell Sympatico, he specializes in workforce planning and analytics, and is proficient in both English and French.
Work at Intact Financial Corporation
Mark Beards serves as the Directeur, Planification des Effectifs Manager in Workforce Management at Intact Financial Corporation. He has held this position since 2021, contributing to workforce planning strategies and management in Toronto, Ontario, Canada. His role involves overseeing workforce analytics and ensuring efficient resource allocation within the organization.
Previous Experience at Rogers Communications
Prior to his current role, Mark Beards accumulated extensive experience at Rogers Communications. He worked as a Senior Analyst in Workforce Planning from 2014 to 2019, followed by positions as Manager Demand Planning and Manager Workforce Analytics. He also served as Sr. Manager Digital Workforce and Capacity for one year in 2020. His tenure at Rogers Communications spanned over a decade, from 2004 to 2014, where he held various roles including Workforce Analyst and Capacity Analyst.
Early Career at Bell Sympatico
Mark Beards began his career as a Workforce Analyst at Bell Sympatico, where he worked for ten months in 2003 and 2004. This early experience laid the foundation for his expertise in workforce management and analytics.
Education and Expertise
Mark Beards studied at the Toronto School of Business, where he completed a business program from 2001 to 2002. He possesses expertise in workforce planning, particularly using AVAYA Predictive Dialer version 12.0 and eWFM / TCS software versions 6.2 to 7.1. Additionally, he is skilled in web development using Dreamweaver and has a strong command of Microsoft Office applications.
Bilingual Communication Skills
Mark Beards is proficient in both English and French, which enhances his ability to communicate effectively in bilingual environments. This skill is particularly valuable in diverse workplaces and contributes to his effectiveness in workforce management.