Martin Brazeau
About Martin Brazeau
Martin Brazeau is a Property Road Adjuster with extensive experience in the insurance industry, currently employed at Intact Insurance in Ottawa, Canada. He has a background in computer programming and has held various roles at Intact since 2004, including Auto Adjuster and Quality Call Analyst.
Work at Intact Financial Corporation
Martin Brazeau has held multiple roles at Intact Financial Corporation since 2004. He began as a Customer Service Agent and progressed through various positions, including CSR and Software Support. He worked as an Auto Adjuster for one year from 2009 to 2010 and transitioned to the role of Quality Call Analyst from 2010 to 2013. In 2013, he took on the position of Telephone Adjuster, where he has worked for 11 years. Since 2017, he has served as a Property Road Adjuster in the Ottawa, Canada Area, where he utilizes expert systems to assist in claims evaluation.
Education and Expertise
Martin Brazeau studied Computer Programming at La Cite Collegiale from 2000 to 2002, completing a two-year program. His education has provided him with a solid foundation in technical skills relevant to his roles in the insurance industry. His expertise includes mentoring fellow adjusters, determining the need for outside investigators for complex claims, and managing initial contractor assignments.
Background
Martin Brazeau began his career in customer service roles, starting at Convergys in 2003. He joined Intact Financial Corporation in 2004 and has since accumulated extensive experience in various capacities, primarily focused on claims adjustment and customer service. His career reflects a steady progression through roles that emphasize both technical skills and customer interaction.
Achievements in Claims Adjustment
In his current role as a Property Road Adjuster, Martin Brazeau handles complex claims, including determining the utilization of outside investigators and referring files for specialization. He also manages emergency contractor assignments and mentors other adjusters, sharing his experiences to enhance team performance. His contributions have been integral to the claims process at Intact.