Martin Lau
About Martin Lau
Martin Lau is a Unit Claims Manager specializing in Accident Benefits at Intact, where he has worked since 2019. He has extensive experience in claims management, having held various roles at Intact since 2012, and holds a BA in Law and Society from York University.
Current Role at Intact Financial Corporation
Martin Lau serves as the Unit Claims Manager for Accident Benefits at Intact Financial Corporation. He has held this position since 2019, accumulating five years of experience in this role. His responsibilities include overseeing claims processes and ensuring compliance with company policies and regulations. Lau's extensive background in claims management contributes to his effectiveness in this position.
Previous Positions at Intact Financial Corporation
Martin Lau has held multiple positions at Intact Financial Corporation since joining the company. He worked as a Unit Claims Manager for Auto from 2017 to 2019 and as a Quality Assurance Analyst for four months in 2017. Additionally, he served as a Quality Call Analyst from 2016 to 2017, a Customer Service Representative - Claims from 2012 to 2013, and as a Multiline Claims Adjuster Level II from 2014 to 2016. His diverse roles demonstrate his comprehensive understanding of the claims process.
Educational Background
Martin Lau studied at York University, where he earned a Bachelor of Arts with Honours in Law and Society/Sociology from 2008 to 2012. He also attended Fudan University, where he studied Mandarin and obtained a Certificate in Chinese Language and Literature in 2010. His educational experiences provide him with a solid foundation in both social sciences and language skills.
Early Career Experience
Before his tenure at Intact Financial Corporation, Martin Lau gained valuable experience in various roles. He worked as a Server at MR. GREEK Restaurants Inc. from 2009 to 2011 and as a Sales Representative at Laipac Technology Inc. from 2011 to 2012. Additionally, he served as an Instructor and Receptionist for the Town of Richmond Hill from 2007 to 2011 and 2008 to 2017, respectively. These roles contributed to his customer service and communication skills.