Martina Itsouhou Mbadinga
About Martina Itsouhou Mbadinga
Martina Itsouhou Mbadinga is an Auto Claims Adjuster at Intact, where she has worked since 2021. She has a background in customer service and law, with experience in various roles across the food and beverages industry and a co-founder position at Hey Black Girl! since 2019.
Work at Intact Financial Corporation
Martina Itsouhou Mbadinga has been employed at Intact Financial Corporation since 2021 as an Auto Claims Adjuster. In this role, she is responsible for assessing and processing auto insurance claims, ensuring that they meet company standards and regulatory requirements. Prior to her current position, she worked as a Bilingual Customer Service Representative at Intact from 2020 to 2021. Her experience at Intact has contributed to her understanding of the insurance industry and enhanced her skills in customer service.
Education and Expertise
Martina holds a Bachelor of Arts degree in Law & Society from York University, which she completed from 2015 to 2019. This educational background provides her with a solid understanding of legal principles that are relevant to her work in insurance claims. Additionally, she studied at St John's College, achieving A Levels from 2012 to 2014. Her academic achievements complement her professional experience, particularly in handling claims and understanding customer needs.
Background in Customer Service
Martina has extensive experience in customer service, particularly in the food and beverage industry. She worked as a Customer Service Representative at Booster Juice from 2018 to 2019 and later served as an Assistant Manager for two months in 2020. Her role at The Coca-Cola Company as an Assistant in 2010 also contributed to her customer service skills. This background has equipped her with the ability to effectively communicate and address the needs of a diverse customer base.
Co-Founder of Hey Black Girl!
Since 2019, Martina has served as a Co-Founder of Hey Black Girl!, an initiative based in Toronto, Ontario. This role allows her to engage with the community and contribute to social causes. Her involvement in this organization reflects her commitment to empowerment and support for diverse groups, aligning with her strong bilingual communication skills.
Professional Skills and Workload Management
Martina possesses expertise in managing high-volume workloads efficiently. This skill is essential in her current role as an Auto Claims Adjuster, where she is required to process numerous claims while maintaining accuracy and compliance with company policies. Her ability to handle demanding tasks effectively is a significant asset in her professional career.