Martine Tousignant
About Martine Tousignant
Martine Tousignant is a skilled IT professional currently serving as Spéc.Tech. Infrastructure II at Intact since 2013. With a background in customer service and extensive experience in IT management, she effectively handles client-related issues and demonstrates strong analytical skills.
Work at Intact Financial Corporation
Martine Tousignant has been employed at Intact Financial Corporation since 2013, serving as Spécialiste Technique Infrastructure II. In this role, she is responsible for managing and monitoring IT environments, ensuring operational efficiency and reliability. Her tenure at Intact spans over 11 years, during which she has held various positions, including Spécialiste en sécurité informatique from 2004 to 2008, Lotus Notes Administrator from 2009 to 2012, and Helpdesk Specialist from 1999 to 2003. This extensive experience within the company has equipped her with a comprehensive understanding of its IT infrastructure and operational needs.
Education and Expertise
Martine Tousignant studied at ST-Hyacinthe CEGEP from 1996 to 1998, completing a two-year program that laid the foundation for her career in IT. Additionally, she pursued further education at Nexient, where she achieved certification in Lotus Notes server in 2008 after an 11-month program. Her educational background, combined with her professional experience, has contributed to her strong skills in managing IT environments and her analytical mindset, which is essential for troubleshooting and problem-solving.
Background
Martine Tousignant has a diverse background in IT, beginning her career as a Helpdesk Specialist at Intact from 1999 to 2003. She then transitioned to roles with increasing responsibility, including positions focused on security and infrastructure management. Her experience in customer service has enhanced her ability to address client-related IT issues effectively, making her a valuable asset in her current role. Her analytical skills further support her capabilities in incident management and emergency response.
Achievements in IT Management
Throughout her career at Intact Financial Corporation, Martine Tousignant has developed extensive experience in managing level 2 incident management and emergency response. Her roles have required her to effectively monitor and manage IT environments, ensuring that systems operate smoothly and efficiently. Her analytical mindset has been instrumental in troubleshooting issues and implementing solutions that enhance the overall performance of IT infrastructure.