Mathieu Verreault
About Mathieu Verreault
Mathieu Verreault is an Analyste d’affaires at Intact, where he has worked since 2020. He possesses expertise in hospitality management and customer service, with a background that includes roles in insurance and railway services.
Work at Intact Financial Corporation
Mathieu Verreault has been employed at Intact Financial Corporation since 2020 as an Analyste d’affaires. In this role, he focuses on analyzing business processes and enhancing operational efficiency. Prior to his current position, he worked as a Souscripteur automobile commercial from 2018 to 2020, where he was involved in underwriting commercial auto insurance. Additionally, he served as an Analyste, expérience client from 2016 to 2018, contributing to customer experience improvements.
Education and Expertise
Mathieu Verreault holds a DEC in Gestion hôtelières from the Institut de tourisme et d'hôtellerie du Québec, which he completed from 2004 to 2007. His educational background in Hospitality Management provides him with a solid foundation in overseeing hotel operations. He possesses expertise in OnQ, a property management system widely used in the hospitality industry, and has developed skills in Front Office operations, essential for managing customer interactions.
Background in Customer Service
Mathieu Verreault has a strong background in customer service, with experience in ensuring client satisfaction and effectively handling inquiries. He worked as a Senior service attendant at VIA Rail Canada for two months in 2013, where he was responsible for providing quality service to passengers. He also served as an Agent en assurance de dommages at Banque Nationale Assurances from 2014 to 2016, further enhancing his customer service skills.
Skills in Hotel Booking and Reservations Management
Mathieu Verreault has developed skills in hotel booking and managing reservations, which are critical for ensuring smooth guest experiences. His expertise in Front Office operations complements his ability to oversee customer interactions in the hospitality sector. This combination of skills allows him to effectively manage guest services and enhance overall satisfaction.