Mehdi Zouaki
About Mehdi Zouaki
Mehdi Zouaki is a Helpdesk Agent currently employed at Intact in Montréal, Canada, where he has worked since 2019. He has a background in technical support and cybersecurity, having studied at Polytechnique Montréal and previously held positions at TechnoConseil and EBOX High Speed Internet.
Work at Intact Financial Corporation
Mehdi Zouaki has been employed at Intact Financial Corporation as a Helpdesk Agent since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring the management and integrity of user identity by adhering to established security procedures. His work contributes to the overall efficiency and security of IT operations within the organization.
Previous Experience in Technical Support
Prior to his current position, Mehdi Zouaki worked at EBOX High Speed Internet / Internet Haute Vitesse as an Agent au soutien technique for three months in 2018. He also completed a two-month internship at the same company as part of his studies from 2017 to 2018. Additionally, he served as a Conseiller (niveau 2) at TechnoConseil for one month in 2019. These roles provided him with valuable experience in technical support and customer service.
Education and Expertise
Mehdi Zouaki has a solid educational background in computer science and technical support. He studied at Université Hassan 1er, where he obtained a Licence in Informatique from 2012 to 2016. He then pursued a DEP in Soutien Technique at institut Teccart from 2016 to 2018. Most recently, he studied Cyber Enquête at Polytechnique Montréal, achieving a Certificat from 2021 to 2023. This education has equipped him with the necessary skills for his roles in technical support.
Contributions to User Documentation
In his current role at Intact Financial Corporation, Mehdi Zouaki participates in the development of user documentation. He collaborates with various support departments to create and maintain documentation that assists users in navigating technical issues. This involvement enhances the support resources available to users and contributes to improved service delivery.