Michael De Saram
About Michael De Saram
Michael De Saram is an IT Service Delivery Technician at Intact Financial Corporation, where he has provided onsite support for over 300 employees since 2010. He holds diplomas in Network and Internet Support and Graphic Communications, and has previous experience as a Helpdesk Analyst and in Computer Operations.
Current Role as IT Service Delivery Technician
Michael De Saram currently serves as an IT Service Delivery Technician at Intact Financial Corporation. In this role, he provides essential onsite support for over 300 employees, ensuring that their IT needs are met efficiently. His responsibilities include managing a server room and overseeing the ordering of IT equipment for the entire Ontario region. This position has allowed him to leverage his extensive experience in IT support and service delivery.
Previous Experience at Intact Financial Corporation
Prior to his current role, Michael De Saram worked at Intact Financial Corporation as a Helpdesk Analyst from 2006 to 2010. During his four years in this position, he was responsible for providing technical support and assistance to employees, contributing to the overall efficiency of IT operations within the company. His experience in this role laid the foundation for his subsequent career advancement within the organization.
Educational Background in Information Technology
Michael De Saram studied at CDI College, where he focused on Information Technology. He completed his studies in 2002, earning a Network and Internet Support Specialist Diploma. This education provided him with the foundational knowledge and skills required for his career in IT support and service delivery.
Additional Education in Graphic Communications
In addition to his IT qualifications, Michael De Saram attended George Brown College from 1996 to 1997, where he studied Graphic Communications. He achieved a Pre-Press and Electronic Imaging Diploma during this time. This diverse educational background complements his technical skills and enhances his ability to work in various IT environments.
Experience at Allianz Insurance PLC
Before joining Intact Financial Corporation, Michael De Saram worked at Allianz Insurance PLC as part of the Computer Operations team from 2004 to 2006. His two years in this role contributed to his understanding of IT operations and support, further preparing him for his future positions in the industry.