Michelle Mercer, Cip
About Michelle Mercer, Cip
Michelle Mercer serves as the Manager of Project Management for National Claims Operations and Planning at Intact, a position she has held since 2020. She has extensive experience in the insurance industry, having worked in various roles at The Guarantee Company of North America for over a decade.
Current Role at Intact Financial Corporation
Michelle Mercer serves as the Manager of Project Management within the National Claims Operations and Planning department at Intact Financial Corporation. She has held this position since 2020, contributing to the organization for four years. Her role involves overseeing project management initiatives that enhance the efficiency and effectiveness of claims operations. She is based in London, Ontario, Canada.
Previous Experience at The Guarantee Company of North America
Prior to her current position, Michelle Mercer accumulated extensive experience at The Guarantee Company of North America. She worked there in various roles from 2001 to 2020. Her positions included Underwriter, Intermediate Accident Benefits Examiner, Operations Manager, Senior Business Analyst, and Guidewire Project - Lead BSA/SME. This diverse background provided her with a comprehensive understanding of claims processes and project management.
Educational Background in Business Administration
Michelle Mercer studied at Westervelt College, where she focused on Business Administration Accounting and Computers. She completed her studies in 2001, earning a Certificate in Business Administration Accounting and Computers. This educational foundation has supported her career in project management and operations within the insurance industry.
Career Progression and Roles
Michelle Mercer's career at The Guarantee Company of North America reflects a steady progression through various roles. She began as an Underwriter from 2001 to 2006, then transitioned to a Telephone Adjuster, followed by positions such as Intermediate Accident Benefits Examiner and Senior Business Analyst. Her final roles there included Operations Manager and Guidewire Project - Lead BSA/SME, showcasing her growth and adaptability in the field.