Mikael Tommi Morin
About Mikael Tommi Morin
Mikael Tommi Morin is a Helpdesk Agent currently employed at Intact in Montréal since 2018. He has a background in database design and management, along with experience in project management and programming, and previously held supervisory roles at Just For Laughs and Reitmans Canada.
Work at Intact Financial Corporation
Mikael Tommi Morin has been employed at Intact Financial Corporation since 2018, serving as a Helpdesk Agent. His role involves providing technical support and assistance to clients, ensuring a smooth user experience. He adopts a client-focused approach in all professional interactions, which enhances customer satisfaction. His tenure at Intact spans over six years, during which he has developed a strong understanding of the company's systems and processes.
Education and Expertise
Mikael studied at College CDI in Montréal, where he completed an AEC in Programmation-Analyste Orienté Web/Base de Données from 2016 to 2017. This program equipped him with skills in database design, web programming, and mobile programming. His educational background supports his expertise in distributed programming and object-oriented programming, making him proficient in various technical environments.
Background in Technical Support
Before joining Intact Financial Corporation, Mikael worked in various technical support roles. He served as a Supervisor at Just For Laughs from 2016 to 2017, where he gained valuable experience in managing client interactions. Additionally, he worked as a Technical Help Desk at Reitmans Canada for eight months in 2020. These positions contributed to his strong foundation in customer service and technical problem-solving.
Experience at Fujitsu
Since 2020, Mikael has been working as a Computer Engineer at Fujitsu. In this role, he applies his technical knowledge and skills to support the company's IT infrastructure. His experience at Fujitsu complements his work at Intact, allowing him to leverage his expertise in database management and programming.
Leadership and Team Spirit
Mikael demonstrates strong team spirit and leadership qualities in his professional roles. His ability to work collaboratively with colleagues and lead projects effectively highlights his project management experience. This skill set is essential in both his current positions and previous roles, contributing to successful team outcomes.