Muzna Abdullah
About Muzna Abdullah
Muzna Abdullah is a Commercial Claims Adjuster at Intact Financial Corporation, where she has worked since 2014. She holds a Bachelor of Business Administration from the University of Guelph-Humber and an MBA from Queen's University, and she has significantly contributed to the insurance industry through her analytical skills and client relationship management.
Work at Intact Financial Corporation
Muzna Abdullah has been employed at Intact Financial Corporation since 2010, holding various positions over the years. Currently, she serves as a Commercial Claims Adjuster, a role she has occupied since 2014. Prior to this, she worked as a Personal Auto Claims Adjuster from 2012 to 2014 and as a Quality Call Analyst for 11 months in 2017. Her career at Intact began as a Claims Assistant in 2010, followed by a position as a Customer Service Representative from 2011 to 2012. Throughout her tenure, she has contributed to significant improvements in claims processing and customer satisfaction.
Education and Expertise
Muzna Abdullah earned her Bachelor of Business Administration with Honours (BBA) from the University of Guelph-Humber, studying Accounting from 2008 to 2010. She further advanced her education by obtaining a Master of Business Administration (M.B.A.) from Queen's University, focusing on Business Administration, Management, Strategy, and Operations from 2015 to 2016. Her educational background provides her with a strong foundation in business principles, which she applies in her roles within the insurance industry.
Background
Muzna Abdullah has a diverse background in the insurance sector, with over a decade of experience at Intact Financial Corporation. Her career trajectory includes roles that have allowed her to develop expertise in claims adjustment and customer service. She has worked in various capacities, including as a Claims Assistant and a Customer Service Representative, which have equipped her with a comprehensive understanding of the claims process and client relations.
Achievements
Muzna Abdullah has achieved notable success in her roles at Intact Financial Corporation. She has earned the highest service ratings by enhancing client relationships through collaboration with brokers and customers. Additionally, she played a key role in reducing the loss ratio by 40% through the development of tools for the Director of Risk Management. Her negotiation skills have led to a reduction in loss by 30-50% in third-party claims payouts. Furthermore, she developed a prioritization tool for the Commercial Automobile group to improve customer satisfaction.