Myriam Fausse
About Myriam Fausse
Myriam Fausse serves as the Directrice d'unité - Courrier/Expédition at Intact since 2018, bringing over a decade of experience in customer service and order management from her previous roles at Groupe Lacasse Inc.
Work at Intact Financial Corporation
Myriam Fausse has been employed at Intact Financial Corporation since 2018. She holds the position of Directrice d'unité - Courrier/Expédition. In this role, she oversees the operations related to mail and shipping services within the organization. Her tenure at Intact spans six years, during which she has contributed to the efficiency and effectiveness of the unit in Saint-Hyacinthe.
Previous Experience at Groupe Lacasse Inc.
Prior to her current role, Myriam Fausse worked at Groupe Lacasse Inc. for a total of 12 years. She began her career there as an Agent – Service à la clientèle / Après-Vente from 2003 to 2009. Following this, she progressed to the position of Superviseur service clients from 2011 to 2015, and then served as Directrice Adjointe - Service Clients from 2015 to 2018. Her last role at Groupe Lacasse was as Chef d’équipe – Gestion des commandes majeures from 2009 to 2011.
Career Progression
Myriam Fausse's career reflects a steady progression in roles and responsibilities within customer service and operations management. She transitioned from an entry-level position in customer service to leadership roles, culminating in her directorial position at Intact Financial Corporation. Her experience at Groupe Lacasse Inc. provided her with a strong foundation in managing customer relations and team leadership.
Expertise in Operations Management
Myriam Fausse possesses expertise in operations management, particularly in the areas of mail and shipping services. Her role at Intact Financial Corporation involves strategic oversight and operational efficiency, ensuring that the unit meets organizational goals. Her extensive background in customer service management further enhances her capabilities in leading teams and optimizing processes.