Nashwa Mina
About Nashwa Mina
Nashwa Mina is an IT Architect specializing in telephony and contact center solutions at Intact, where she has worked since 2017. With a background in electrical engineering and extensive experience in various technical roles, she develops strategies and provides high-level architecture for Intact's global contact center infrastructure.
Work at Intact Financial Corporation
Nashwa Mina has been employed at Intact Financial Corporation since 2017, serving as an IT Architect specializing in Telephony and Contact Centre. In this role, she acts as the last line of escalation for technical support, addressing and troubleshooting major issues. Mina is responsible for developing product and solution roadmaps and strategies, ensuring that the contact center infrastructure aligns with the company's operational goals. She also performs liaison duties between Intact's support team and external vendors, facilitating effective communication and collaboration.
Previous Experience in Telecommunications
Before joining Intact, Nashwa Mina held several positions in the telecommunications sector. She worked at Sun Life Financial as a Senior Unified Communications Engineer from 2010 to 2015, where she contributed to the company's communication strategies. Following this, she served as a Resident Engineer at Hewlett Packard Enterprise from 2015 to 2017. Her earlier roles include working as a Software Developer at Ericsson Research Canada from 2000 to 2005 and as a Converged Backbone Engineer at Avaya Inc from 2006 to 2010.
Educational Background in Engineering
Nashwa Mina studied Electrical Engineering with a focus on Telecommunications at Concordia University, where she earned her Bachelor of Engineering (B.Eng.) degree from 1996 to 2000. Prior to this, she completed her Diploma of Collegial Studies in Pure and Applied Sciences at Champlain Regional College from 1994 to 1996. This educational foundation has equipped her with the technical knowledge and skills necessary for her roles in the telecommunications industry.
Technical Contributions and Responsibilities
In her current role at Intact, Nashwa Mina provides high-level architecture and design for the company's global contact center infrastructure. She actively contributes to Requests for Information (RFIs) and Requests for Proposals (RFPs) for product and contract selections, ensuring that the organization adopts suitable technologies and solutions. Her extensive experience in technical support and engineering enables her to effectively address complex challenges within the contact center environment.