Natasha Ochakovsky
About Natasha Ochakovsky
Natasha Ochakovsky is a Level 2 Claims Adjuster specializing in Accident Benefits at Intact, where she has worked since 2019. She has extensive experience in customer service and client relations, developed through various roles in both private and public sectors.
Current Role at Intact Financial Corporation
Natasha Ochakovsky serves as a Claims Adjuster, Accident Benefits, Level 2 at Intact Financial Corporation. She has held this position since 2019, contributing to the resolution of accident benefit claims. Her role involves assessing claims, ensuring compliance with regulations, and maintaining effective communication with clients. Natasha's expertise in customer relations enhances her ability to manage complex cases and foster client loyalty.
Previous Experience in Customer Service
Prior to her current role, Natasha gained extensive customer service experience across various organizations. She worked at LCBO as a Customer Service Representative from 2011 to 2017, where she developed skills in customer interaction and problem resolution. Additionally, she served as a Barista at Starbucks from 2013 to 2016, further honing her customer service abilities in a fast-paced environment.
Educational Background
Natasha Ochakovsky studied at the University of Toronto, where she earned an Honours Bachelor’s Degree. Her studies included French Language and Literature as well as Bioethics, spanning from 2011 to 2017. This educational background has provided her with a strong foundation in communication and ethical considerations, which are beneficial in her professional roles.
Professional Skills and Expertise
Natasha possesses strong expertise in resolving customer relation issues, which has been instrumental in maintaining client relationships and fostering customer loyalty. Her professional attitude consistently exceeds clients' expectations, enhancing overall customer satisfaction. Natasha's experience across various sectors, including healthcare and education, has equipped her with excellent customer service skills.
Career Progression
Natasha's career has shown a clear progression in the field of claims adjustment and customer service. She began her tenure at Intact as a Claims Adjuster, Accident Benefits, Level 1 for 9 months before advancing to her current role as Level 2. Her previous positions, including Patient Care Coordinator at Cleveland Clinic and Administrative Support at Medisys, demonstrate her versatility and commitment to client-focused roles.