Noor Al Shaghay
About Noor Al Shaghay
Noor Al Shaghay is an Underwriter 1 at Intact, where she has worked since 2014. She has a background in finance, holding a Bachelor of Commerce from Saint Mary's University, and has experience in customer service roles at BMO Financial Group and CIBC.
Work at Intact Financial Corporation
Noor Al Shaghay has been employed at Intact Financial Corporation as an Underwriter 1 since 2014. In this role, she is responsible for processing urgent requests with a 24-hour service standard, ensuring timely responses to business needs. Noor also ensures that proper documentation is sent to insureds, maintaining compliance with company policies and procedures. Her position requires a high level of operational aptitude and the ability to manage workflow efficiently without continuous supervision.
Previous Experience at BMO Financial Group
Before joining Intact, Noor Al Shaghay worked at BMO Financial Group as a Customer Service Representative from 2010 to 2012. During her two years in this position, she developed skills in customer interaction and service delivery, contributing to the overall customer experience.
Experience at CIBC
Noor Al Shaghay also worked at CIBC as a Customer Service Representative for a period of seven months from 2012 to 2013. In this role, she further honed her customer service skills, which are essential in her current underwriting position.
Education and Expertise
Noor Al Shaghay earned a Bachelor of Commerce (BCom) degree in Finance from Saint Mary's University, where she studied from 2004 to 2009. This educational background provides her with a solid foundation in financial principles, which she applies in her current role as an underwriter.
Leadership and Team Management
In her current role, Noor serves as a team lead for three rotating employees. She is responsible for delegating work and inspiring her team to achieve shared goals. Her leadership skills contribute to effective team dynamics and operational efficiency.