Olivier Fagang, Ll. M, M.G , Itil 4, E MBA
About Olivier Fagang, Ll. M, M.G , Itil 4, E MBA
Olivier Fagang is an ITSM Manager with extensive experience in service management and claims operations in the insurance sector. He has held various leadership roles at Intact Financial Corporation and has a strong academic background in management and law.
Current Role as ITSM Manager
Olivier Fagang serves as the ITSM Manager at Intact Financial Corporation, a position he has held since 2020. In this role, he is responsible for overseeing IT service management processes and tools. He emphasizes Business Relationship Management (BRM) and focuses on fostering a positive team culture. His leadership extends beyond operational management, as he actively participates in community and cultural activities.
Previous Experience at Intact Financial Corporation
Prior to his current role, Olivier Fagang held several positions at Intact Financial Corporation. He worked as the Director of the Indemnification Service Center in Montreal from 2016 to 2018. Before that, he was the Claims Team Manager from 2009 to 2016. He also served as the Manager of IT Helpdesk and Major Incident Management from 2018 to 2020. These roles contributed to his extensive experience in managing teams and operations within the organization.
Educational Background
Olivier Fagang has a diverse educational background. He earned a Maitrise en droit from Université de Douala au Cameroun, specializing in private law, from 1998 to 2001. He furthered his studies at Université du Québec à Rimouski, obtaining a Maitrise en Gestion from 2003 to 2005. Additionally, he completed an Executive Master of Business Administration (EMBA) at École des sciences de la gestion (ESG UQAM) from 2013 to 2015, focusing on business administration and management.
Leadership and Community Involvement
Olivier Fagang demonstrates leadership not only in his professional roles but also through community and cultural activities. He actively engages in initiatives that promote teamwork and a positive work environment. His commitment to enhancing team culture is evident in his approach to management, where he prioritizes creating a pleasant atmosphere for his colleagues.
Expertise in ITSM Process Improvement
Olivier Fagang possesses expertise in ITSM process improvement and tools management. His focus on enhancing IT service management processes has contributed to the efficiency and effectiveness of the services provided at Intact Financial Corporation. His background in managing people and operations has enabled him to consistently meet and exceed organizational goals.