Patrice Coriolan
About Patrice Coriolan
Patrice Coriolan is a specialist in IT assistance at Intact, where he has worked since 2016, providing support to users in the Montreal region. He has a background in technical support and holds a diploma in computer networks and telecommunications from Institut Supérieur de l'informatique.
Work at Intact Financial Corporation
Patrice Coriolan has been employed at Intact Financial Corporation since 2016, serving as a Spécialiste Centre D'assistance TI and Support utilisateur. Over the past eight years, he has been responsible for addressing IT support issues, acting as the first responder for inquiries received via phone and email from users, including brokers and employees. His role involves managing user identities across various systems, ensuring compliance with established procedures. Additionally, he collaborates with different support services to develop user documentation.
Previous Experience in Technical Support
Prior to his current role at Intact, Patrice Coriolan worked in various technical support positions. He served as a Conseiller support technique at Vidéotron for three months in 2016. Before that, he was an Agent au soutien technique at Synergie - Contact for five months in 2006. He also spent seven years at Genetec as a Représenant au soutien technique niveau 1 et testeur from 2007 to 2014. These roles contributed to his extensive experience in providing technical assistance and support.
Education and Expertise
Patrice Coriolan studied at the Institut Supérieur de l'informatique (ISI), where he focused on Informatique. He completed an Attestation d'études collégiales en réseaux informatiques et télécommunications from 1998 to 1999. This educational background provided him with foundational knowledge in computer networks and telecommunications, which supports his current responsibilities in IT support.
Technical Support Responsibilities
In his role at Intact Financial Corporation, Patrice Coriolan acts as the first responder for IT support issues across various time slots. He handles both phone calls and emails, ensuring timely assistance to users. His responsibilities also include the management and integrity of user identities across multiple systems, such as email and LAN, adhering to established procedures. This ensures a secure and efficient IT environment for the organization.