Patrick Bouchard
About Patrick Bouchard
Patrick Bouchard serves as the Principal Director of Project Management at Intact Financial Corporation, where he has worked since 2020. He has extensive experience in workforce management, having held various leadership roles at organizations such as Intact Financial Corporation and Bell Canada.
Work at Intact Financial Corporation
Patrick Bouchard currently serves as Directeur Principal, Gestion De Projet at Intact Financial Corporation, a position he has held since 2020. Prior to this role, he worked at Intact in various capacities, including Director of Workforce Management from 2010 to 2013, Director of Planning and Operation Claims from 2013 to 2015, and Director of Operational Model Transformation from 2018 to 2020. His tenure at Intact has involved developing strategic concepts in workforce management and overseeing technical and operational teams.
Experience at Bell Canada
Patrick Bouchard has extensive experience at Bell Canada, where he held multiple positions. He served as Associate Director of Workforce Management from 2004 to 2008 and as Manager of Workforce Management from 1998 to 2002. Additionally, he worked as Manager of Direct Marketing for a brief period in 1998. His roles at Bell Canada contributed to his expertise in workforce management and operational efficiency.
Background in Workforce Management
Patrick Bouchard has a solid background in workforce management, specializing in call center operations. His expertise includes forecasting, scheduling, and quality management. He has also worked as a Senior Consultant in Workforce Management at SSA Solutions from 2002 to 2004 and as a Workforce Management Coordinator at Belairdirect from 2008 to 2010. His experience spans various aspects of workforce management, enhancing his ability to manage and optimize call center operations.
Education and Expertise
Patrick Bouchard studied at Control Data Institut from 1991 to 1994, where he gained foundational knowledge relevant to his career. He also studied at Aspect, further enhancing his expertise in workforce management. His educational background supports his professional experience in consulting related to call center metrics and operations, making him a knowledgeable figure in the field.
Achievements in Project Management
Throughout his career, Patrick Bouchard has been recognized for his contributions to project management and workforce optimization. His ability to develop strategic concepts in workforce management has been a significant aspect of his roles. He has successfully managed technical and operational teams, demonstrating his leadership capabilities in various projects across his career.