Paul Bwanali, Cip
About Paul Bwanali, Cip
Paul Bwanali is a Manager of Personal Lines at Intact, where he has worked since 2018. With over a decade of experience in the insurance industry, he focuses on underwriting results and customer problem resolution.
Work at Intact Financial Corporation
Paul Bwanali has been with Intact Financial Corporation since 2015, holding various managerial roles. He currently serves as the Manager of Personal Lines, a position he has held since 2018 in Calgary, Alberta. Prior to this role, he worked as a Unit Manager for Direct Bill from 2015 to 2017 and as a Unit Claims Manager from 2017 to 2018. His tenure at Intact spans over six years, during which he has focused on enhancing underwriting results and resolving customer issues.
Education and Expertise
Paul Bwanali studied at the Insurance Institute of Canada, where he achieved the Chartered Insurance Professional designation between 2016 and 2019. He also holds a Bachelor's Degree in Chemistry from Concordia University, which he completed from 2004 to 2006. Additionally, he earned a Certificate in International Development from Mount Royal University, studying from 2013 to 2015. His educational background supports his extensive experience in the insurance industry.
Background in Customer Service and Leadership
Before joining Intact, Paul Bwanali worked at TD for six years as an Insurance Advisor and later as Team Manager for Client Services from 2012 to 2015. He also served as a Client Service Worker and Team Lead at The Salvation Army from 2007 to 2011. His roles have consistently involved customer service and team leadership, emphasizing his ability to create environments that foster individual performance.
Professional Experience in the Insurance Industry
With over a decade of experience in the insurance sector, Paul Bwanali specializes in delivering exceptional customer experiences. His focus on effective coaching and people development has been a key aspect of his career. He has also worked as a Community Rehabilitation Worker at Supported Lifestyles Ltd. from 2010 to 2013, further broadening his experience in client-focused roles.