Paul Wilkins
About Paul Wilkins
Paul Wilkins serves as the Vice President of National Operations Support at Intact and has held this position since 2019. He has extensive experience in the insurance industry, including roles at Canadian Direct Insurance and various leadership positions at Intact.
Work at Intact Financial Corporation
Paul Wilkins has served as Vice President of National Operations Support at Intact Financial Corporation since 2019. In this role, he oversees national shared services teams across various brands, including belairdirect, Johnson/Unifund, and RSA. His responsibilities include managing teams in Operational Underwriting, Customer Accounts Direct Bill, Customer Experience, Call Quality, and Web teams. Prior to his current position, he held several roles within Intact, including Director of Operational Underwriting and Director of Operations for belairdirect.
Current Role at CADRI
Since 2018, Paul Wilkins has been the Committee Chair - West at the Canadian Association of Direct Insurance (CADRI). In this capacity, he contributes to the organization's initiatives and governance, leveraging his extensive experience in the insurance sector. His involvement with CADRI complements his leadership role at Intact, allowing him to influence industry standards and practices.
Education and Expertise
Paul Wilkins has a solid educational background in risk management and insurance. He studied at the University of Toronto, where he achieved a CRM designation in Risk Management. Additionally, he holds a B.A. in Political Science from Simon Fraser University. He has also completed programs at the Insurance Institute of Canada, earning the Chartered Insurance Professional (CIP) designation. His training at the Intact Learning Centre includes the Director Leadership Program and the Leadership Passport Program.
Professional Background
Paul Wilkins has extensive experience in the insurance industry, beginning his career as a Claims Adjuster at Canadian Direct Insurance in 2007. Over the years, he progressed through various roles, including Claims Manager and Senior Manager of Claims, before joining Intact. His positions at Intact included Director of Underwriting and Director of Operations, where he focused on operational efficiency and customer service.
Achievements in Operations Management
In his current role as Vice President of National Operations Support, Paul Wilkins has demonstrated expertise in overseeing Workforce Management and operational processes. His leadership has contributed to the effective functioning of multiple teams within Intact and its affiliated brands. His strategic oversight has enhanced customer experience and operational performance across the organization.