Pema Wangmo
About Pema Wangmo
Pema Wangmo is a Senior Customer Service Representative specializing in claims at Intact, with a strong educational background in sustainable development, logistics, and human resources management. She brings a global perspective to her work, informed by her Bhutanese heritage and diverse international education.
Work at Intact Financial Corporation
Pema Wangmo serves as a Senior Customer Service Representative in the Claims department at Intact Financial Corporation. She has been in this role since 2024, working in a hybrid capacity from Calgary, Alberta, Canada. Her responsibilities include managing customer inquiries and claims, leveraging her extensive background in customer service to enhance operational efficiency.
Education and Expertise
Pema Wangmo holds a Bachelor's degree in Sustainable Development from the Royal University of Bhutan, which she completed from 2016 to 2019. She further pursued postgraduate studies in Logistics, Materials, and Supply Chain Management at Canadore College in 2021, and Human Resources Management at Centennial College in 2022. This diverse educational background equips her with a unique combination of skills applicable to customer service and operational management.
Background in Customer Service
Pema Wangmo has a solid background in customer service, particularly within call center environments. This experience has provided her with a comprehensive understanding of customer service dynamics, enabling her to effectively address customer needs and improve service delivery. Her roles have included working as a Sales Associate at 7-Eleven since 2023, where she has further developed her customer interaction skills.
Global Perspective and Heritage
Pema Wangmo brings a global perspective to her professional roles, informed by her Bhutanese heritage and international education. Her studies in sustainable development and logistics have allowed her to integrate diverse viewpoints into her work, enhancing her ability to serve a varied customer base effectively.