Phil Silvestri
About Phil Silvestri
Phil Silvestri is an experienced Unit Manager currently working at Intact in Dartmouth, Nova Scotia, Canada. He has a background in workforce management, having held various roles at Blue Ocean Contact Centers over a span of eight years.
Work at Intact Financial Corporation
Phil Silvestri has been employed at Intact Financial Corporation since 2017, where he holds the position of Unit Manager. In this role, he is responsible for overseeing team operations and ensuring effective management of resources. His tenure at Intact spans over seven years, during which he has contributed to the organization's objectives and performance in Dartmouth, Nova Scotia, Canada.
Previous Experience at Blue Ocean Contact Centers
Prior to his current role, Phil Silvestri worked at Blue Ocean Contact Centers for a total of eight years. He began as a Project Coach from 2006 to 2008, where he focused on training and supporting team members. He then advanced to the position of Workforce Scheduler from 2008 to 2014, managing scheduling and workforce optimization. Following this, he served as Workforce Team Manager from 2015 to 2017 in Halifax, Canada, where he led a team and managed operational efficiency.
Career Progression and Roles
Phil Silvestri's career reflects a steady progression in the contact center industry. He started as a Project Coach, which provided him with foundational experience in team development. His subsequent roles as Workforce Scheduler and Workforce Team Manager allowed him to gain expertise in workforce management and operational leadership. This diverse experience has equipped him with the skills necessary for his current position as Unit Manager at Intact.
Location and Work Environment
Phil Silvestri works in Dartmouth, Nova Scotia, Canada, where he has been part of the local workforce for several years. His experience in both Blue Ocean Contact Centers and Intact Financial Corporation has provided him with insights into the operational dynamics of the contact center environment in this region.