Richa Doshi, B.B.A, Hrm, Pmpg
About Richa Doshi, B.B.A, Hrm, Pmpg
Richa Doshi is a Workforce Management Analyst with extensive experience in optimizing resource efficiency and enhancing company objectives. She has worked at various organizations, including Teleperformance and Intact, and holds multiple degrees in business administration and human resource management.
Work at Intact Financial Corporation
Richa Doshi has been employed at Intact Financial Corporation as a Workforce Management Analyst since 2021. In this role, she focuses on optimizing workforce efficiency and aligning staffing strategies with business objectives. Her responsibilities include real-time monitoring of resource allocation and performance metrics to meet service level goals. She has maintained effective communication with operations teams to adjust staffing based on various performance indicators.
Previous Experience at Teleperformance
Before joining Intact, Richa Doshi worked at Teleperformance from 2019 to 2021 as a Workforce Management Analyst. Her role involved developing strategies based on schedule performance and forecast accuracy. She also held a position as an Operations Associate at Teleperformance from 2018 to 2019, where she contributed to operational efficiency and resource management.
Education and Expertise
Richa Doshi holds a Bachelor's degree in Business Administration from B.K. Majumdar Institute of Business Administration, where she studied from 2013 to 2016. She also completed a Post Graduate Diploma in Project Management at Humber College from 2017 to 2018 and a Post Graduate Diploma in Human Resource Management at Centennial College from 2016 to 2017. Her educational background supports her expertise in workforce management and business operations.
Background in Retail and Support Roles
Richa Doshi began her career in retail, working as a Store Coordinator at Hallmark Canada for six months in 2017. She also worked as a Support Worker at FGF Brands for four months in 2016. These roles provided her with foundational experience in customer service and operational support, contributing to her skills in workforce management.
Skills in Workforce Optimization
Throughout her career, Richa Doshi has implemented various techniques to enhance workforce efficiency. She has utilized tools like IEX for real-time monitoring and has coordinated employee leave and flexible work arrangements. Her analytical skills have enabled her to develop strategies that improve schedule performance and forecast accuracy, aligning with organizational goals.