Rishi Kapoor
About Rishi Kapoor
Rishi Kapoor is a Claims Adjuster with over 25 years of managerial experience across various industries, including hospitality, banking, and customer services. He has held multiple leadership roles and possesses a Six Sigma Green Belt certification, demonstrating his expertise in process improvement.
Current Role at Intact Financial Corporation
Rishi Kapoor has been employed as a Claims Adjuster at Intact Financial Corporation since 2021. His role involves assessing insurance claims and determining the appropriate compensation for policyholders. Based in Calgary, Alberta, Canada, he has contributed to the company's operations for three years.
Previous Work Experience
Rishi Kapoor has a diverse work history spanning over 25 years across various industries. He served as Site Lead - Partner Management at Dell International Services from 2004 to 2010, and as Assistant Manager - Service at GE Capital International Services from 1998 to 2001. His experience also includes roles at TD as Customer Experience from 2020 to 2021, and as Business Head at Hedge Money Pvt. Ltd. from 2012 to 2017.
Education and Certifications
Rishi Kapoor studied at Brilliants Computer Academy, where he earned a diploma in Computer Application & Programming and Microprocessor Engineering. He also holds a Bachelor of Arts degree in Economics from Delhi University. Additionally, he possesses a Six Sigma Green Belt certification, which signifies his expertise in process improvement and quality management.
Managerial Experience Across Industries
With over 25 years of managerial experience, Rishi Kapoor has worked in various sectors including Hospitality, Banking & Financial Services, Aviation, and Customer Services. His extensive background includes managing teams and ensuring compliance with quality standards, contributing to customer success and operational efficiency.
International Exposure and Global Operations
Rishi Kapoor has strong international exposure, having worked both onsite and offsite in different countries. His experience includes extensive knowledge of global delivery models and offshore outsourcing services, leveraging Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), and technology infrastructure services.