Roxane Bourgault
About Roxane Bourgault
Roxane Bourgault is an IT Business Analyst specializing in IT licenses and asset management at Intact since 2021. She has a diverse background in IT roles, including positions at IBM Canada Ltd. and CIBC.
Current Role at Intact Financial Corporation
Roxane Bourgault has been employed at Intact Financial Corporation since 2021, where she serves as an IT Business Analyst specializing in IT Licenses and Assets Management. In this role, she is responsible for analyzing business needs and ensuring effective management of IT assets within the organization. Her expertise contributes to optimizing IT operations and supporting the company's strategic objectives.
Previous Experience at Intact Financial Corporation
Before her current position, Roxane Bourgault worked at Intact Financial Corporation from 2016 to 2021 as a Helpdesk Request Fulfillment Coordinator. In this capacity, she managed helpdesk requests and coordinated responses to ensure timely support for IT issues. Her experience in this role provided her with valuable insights into IT service management and customer support.
Professional Background at IBM Canada Ltd.
Roxane Bourgault was employed at IBM Canada Ltd. as a Library Senior Officer from 2002 to 2004. During her two years in this position, she managed library resources and supported information management initiatives. This role contributed to her foundational knowledge in IT and asset management.
Experience at CIBC
From 2004 to 2016, Roxane Bourgault worked at CIBC as an EUTS IMAC Specialist. Over the course of twelve years, she was involved in end-user technology services, focusing on installation, moves, adds, and changes (IMAC) for IT equipment. This experience enhanced her technical skills and understanding of IT infrastructure.
Education and Training
Roxane Bourgault studied at Valleyfield from 1989 to 2000, where she achieved training in Welding and Reading Plans. This educational background provided her with practical skills and a strong understanding of technical documentation, which can be beneficial in her IT roles.