Sergio Lobaina
About Sergio Lobaina
Sergio Lobaina is an Access Management Agent at Intact in Montreal, Quebec, Canada, where he has worked since 2019. He has extensive experience in technical support and account management, having previously held positions at CGI and ATELKA.
Work at Intact Financial Corporation
Sergio Lobaina has been employed as an Access Management Agent at Intact Financial Corporation since 2019. He has accumulated five years of experience in this role, operating out of Montreal, Quebec, Canada. His responsibilities include managing access to systems and ensuring the security of sensitive information within the organization.
Previous Experience at CGI
Prior to his current role, Sergio Lobaina worked at CGI in Montreal for several years. He served as an Account Manager from 2011 to 2015, where he managed client relationships and oversaw project deliverables for four years. Following this position, he transitioned to the role of Access Management Agent from 2016 to 2019, further developing his expertise in access management.
Early Career in Technical Support
Sergio Lobaina began his career in technical support roles. He worked at Bell Expressvu Limited Partnership as a Call Centre Agent from 2006 to 2007. He then joined CGI, where he held multiple positions, including Call Centre Agent – Technical Support from 2007 to 2009 and Analyst, Systems Technical Support from 2009 to 2011. Additionally, he worked at ATELKA as a Call Centre Agent – Technical Support for 11 months in 2007.
Education and Expertise
Sergio Lobaina has a strong educational background in Computer Systems Networking and Telecommunications. He earned a Bachelor's degree from the Institut Supérieur Polytechnique José Antonio Echeverria in Cuba from 1981 to 1986. He furthered his studies in Canada, obtaining an Attestation d’Études Collégiales from Cégep de Rosemont in 2003 and a Certificat en Informatique Appliqué from Université de Montréal in 2006. He also completed an AEC in Cisco Certified Network Associate – Routing and Switching at Champlain College in 2012.