Shabnam Shamlou
About Shabnam Shamlou
Shabnam Shamlou is a Claims Auditor and Quality Assurance Analyst with over two decades of experience in the insurance industry. She has worked extensively in claims auditing and quality assurance, currently holding a position at Intact Insurance Company since 2014.
Work at Intact Financial Corporation
Shabnam Shamlou has been employed at Intact Financial Corporation since 2014, currently holding the position of Claims Auditor - Quality Assurance Analyst. In this role, she is responsible for ensuring compliance with the Statutory Accident Benefits Schedule (SABS) legislation in auditing Accident Benefits (AB) files. Prior to her current role, she worked as a Casualty Claims Specialist - Alternative Dispute Resolution (ADR) at Intact from 2002 to 2014, accumulating twelve years of experience in claims handling and dispute resolution.
Previous Experience at Allianz Insurance
Before her tenure at Intact, Shabnam Shamlou worked at Allianz Insurance from 2002 to 2005 as a Senior Claims Adjuster and Mediation Specialist. During her three years at Allianz, she focused on claims management and mediation, developing skills that would later contribute to her roles in quality assurance and claims auditing.
Education and Expertise
Shabnam Shamlou earned her Bachelor of Science (B.Sc.) degree in Physiology and Biology from the University of Toronto, studying from 1992 to 1996. Additionally, she obtained a Paralegal Certificate through the Court and Tribunal Agent Program at Seneca College of Applied Arts and Technology, completing her studies from 1998 to 2000. Her educational background supports her expertise in quality file handling and adherence to internal policies within the insurance sector.
Background in the Insurance Industry
With over two decades of experience in the insurance industry, Shabnam Shamlou has developed extensive knowledge in claims auditing and quality assurance. Her career has been marked by a focus on compliance and quality management, particularly in the context of casualty claims and accident benefits. This background positions her as a knowledgeable professional in her field.