Shahid Maqsudi
About Shahid Maqsudi
Shahid Maqsudi is an IT Help Desk Specialist with a background in IT support and sales. He has accumulated over four years of professional experience in the IT field, complemented by a solid educational foundation in business and computer technology.
Work at Intact Financial Corporation
Shahid Maqsudi has been employed at Intact Financial Corporation as an IT Help Desk Specialist since 2021. In this role, he utilizes his technical expertise to support IT operations and assist users with various technical issues. His responsibilities include troubleshooting, providing solutions, and ensuring efficient IT service delivery within the organization.
Previous Experience in IT Support
Prior to his current position, Shahid Maqsudi worked as a Help Desk Specialist at Shaw Communications from 2018 to 2021. He also served as an IT Support Analyst at 1Courier Inc from 2013 to 2015. His experience in these roles contributed to his development of skills in technical support and customer service, particularly in resolving issues for retail and call center agents.
Education and Expertise
Shahid Maqsudi holds a Bachelor’s Degree in Business/Commerce from the University of Ontario Institute of Technology, which he completed from 2015 to 2018. He also earned an Ontario College Advanced Diploma in Computer Technology/Computer Systems Technology from Seneca College of Applied Arts and Technology, studying from 2012 to 2015. His educational background combines technical knowledge with business acumen, enhancing his ability to address complex IT issues.
Background in Customer Support
Shahid Maqsudi has a strong focus on customer support, having worked as a Sales Representative at GUESS?, Inc. from 2015 to 2017. His role involved direct interaction with customers, which provided him with insights into customer needs and service expectations. Additionally, he worked as an Enumerator at Statistics Canada for six months in 2016, further developing his skills in communication and data collection.
Professional Experience Overview
Shahid Maqsudi has accumulated a total of four years of professional experience in the IT field, complemented by three years of academic training in computer networking and technical support. His diverse work history includes roles in IT support, sales, and data collection, showcasing his versatility and ability to adapt to various work environments.