Shanar H.
About Shanar H.
Shanar H. is a Quality Analyst with extensive experience in claims adjustment and team facilitation. Currently employed at Intact since 2019, Shanar has a background in Business Administration and Management from York University.
Work at Intact Financial Corporation
Shanar H. has been employed at Intact Financial Corporation since 2018, where they serve as a Senior Claims Adjuster. In this role, Shanar has gained extensive experience in claims processing and customer service. Additionally, since 2019, Shanar has taken on the responsibilities of a Quality Analyst, focusing on enhancing quality assurance processes within the organization. Their dual roles at Intact demonstrate a commitment to both operational excellence and quality improvement.
Experience at belairdirect
Prior to joining Intact, Shanar H. worked at belairdirect as a Claims Adjuster from 2016 to 2024. During this eight-year tenure, Shanar developed skills in claims management and customer interaction, contributing to the efficiency of the claims process. This experience laid the foundation for their subsequent roles at Intact, where they further honed their expertise in claims adjustment and quality analysis.
Education and Expertise
Shanar H. studied at York University, where they pursued a degree in Business Administration and Management, with a focus on Public Policy and Management. This educational background provides a solid foundation for their roles in claims adjustment and quality analysis, equipping Shanar with the necessary skills to navigate complex business environments and contribute to organizational success.
Background in Customer Service
Before their current roles, Shanar H. worked at TD as a Customer Service Representative from 2010 to 2015. This five-year experience in customer service helped develop strong communication skills and a customer-centric approach, which are essential in the insurance industry. The skills gained during this period have been instrumental in Shanar's subsequent roles in claims adjustment and quality analysis.
Team Building and Mentorship Skills
Shanar H. has a strong background in team building and facilitation, which enhances the collaborative environment at Intact. They utilize coaching skills to mentor junior team members, fostering professional growth within the team. This commitment to mentorship contributes to a supportive workplace culture and helps in developing the next generation of professionals in the insurance sector.