Shanice Vernon
About Shanice Vernon
Shanice Vernon is a Claims Unit Manager at Intact Financial Corporation, specializing in Accident Benefits Support. With a background in human resources and extensive experience in claims management, she leads a team of 18 claims assistants and plays a key role in training, recruitment, and employee development.
Current Role at Intact Financial Corporation
Shanice Vernon serves as the Claims Unit Manager for Accident Benefits Support at Intact Financial Corporation. She has held this position since 2018, overseeing a team of 18 claims assistants in Mississauga, Ontario. In her role, she focuses on delivering quality service and ensuring the prompt and equitable settlement of claims. Shanice is also involved in the training and onboarding of new employees, helping them integrate into the team effectively. Her leadership contributes to the overall efficiency and effectiveness of the claims department.
Previous Experience in Claims Adjustment
Prior to her current role, Shanice worked as an Intermediate Accident Benefits Claims Adjuster at Intact from 2014 to 2018. During her four years in this position, she gained valuable experience in managing accident benefits claims. This role provided her with insights into compliance with various legislations and law-related materials, enhancing her expertise in the field.
Educational Background and Qualifications
Shanice Vernon has a solid educational foundation in the field of insurance and human resources. She studied at the Insurance Institute of Canada, where she achieved the Chartered Insurance Professional (CIP) designation. Additionally, she earned a Bachelor of Administrative Studies (BAS) in Human Resources Management and Services from York University, completing her studies from 2010 to 2014. Her education supports her professional roles and responsibilities in claims management.
Leadership and Team Development
In her current position, Shanice actively participates in recruitment initiatives for her department, including group hire events. She identifies key talent within the organization and collaborates to support their ongoing development and career goals. Shanice drives change within her team and the broader department, effectively communicating and supporting employees through transitions. Her focus on team development contributes to a positive work environment and enhances overall team performance.
Early Career Experience
Before her tenure at Intact, Shanice held key holder positions at Roots and Bluenotes. She worked at Roots from 2013 to 2015 in Mississauga and at Bluenotes from 2010 to 2013 in Brampton. These roles provided her with foundational retail experience and customer service skills that have been beneficial in her subsequent career in claims management.