Shannon Stephens
About Shannon Stephens
Shannon Stephens is a Quality Assurance Analyst at Intact, where she has worked since 2021. She has a background in social work and psychology, and has held various roles within Intact and other organizations.
Work at Intact Financial Corporation
Shannon Stephens has been employed at Intact Financial Corporation as a Quality Assurance Analyst since 2021. In this role, she is responsible for ensuring the quality and reliability of the company's products and services. Prior to her current position, she held several roles at Intact, including Sales and Customer Service, Underwriting Assistant, and Customer Service Sales Specialist, all within the Belairdirect division. Her experience at Intact spans over three years, contributing to her expertise in quality assurance and customer service.
Education and Expertise
Shannon Stephens is currently studying at Carleton University, focusing on Social Work, a program she has been pursuing since 1996. She previously studied at Trent University, where she earned a degree in Psychology from 1997 to 1999. This educational background provides her with a strong foundation in understanding human behavior and social systems, which is beneficial in her roles within the insurance industry.
Background in Customer Service and Management
Before joining Intact, Shannon worked as a General Manager at Firehouse Subs from 2018 to 2020. In this role, she was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. Her experience in customer service roles at Intact, including Sales and Customer Service and Customer Service Sales Specialist, has equipped her with skills essential for effective communication and client relations.
Previous Roles at Intact Financial Corporation
Shannon has held multiple positions at Intact Financial Corporation prior to her current role as Quality Assurance Analyst. She worked as an Underwriting Assistant for seven months and as a Customer Service Sales Specialist for eight months, both in the Belairdirect division. These roles allowed her to gain valuable insights into underwriting processes and customer interactions, enhancing her overall expertise in the insurance sector.