Shawna Worobec
About Shawna Worobec
Shawna Worobec serves as the Unit Manager for the Broker Service Unit at Intact, a position she has held since 2019. With a background in emergency dispatch and team management at ADT Canada, she brings over a decade of experience in the service industry.
Work at Intact Financial Corporation
Shawna Worobec has been serving as the Unit Manager for the Broker Service Unit at Intact Financial Corporation since 2019. In this role, she oversees the operations and management of broker services, ensuring effective communication and support for brokers. Prior to her current position, she worked as the Accounts Receivable and Billing Manager for the Western Division at Intact for a period of seven months in 2018 to 2019.
Previous Experience at ADT Canada
Shawna Worobec has extensive experience at ADT Canada, where she held multiple roles over several years. From 2010 to 2015, she worked as the Team Manager for Operations, managing operational processes. She then transitioned to the role of Team Manager for the Monitoring Centre from 2015 to 2017, where she led a team in monitoring services. Additionally, she served as an Emergency Dispatch and Technical Help Desk Agent in the Special Operations Queue from 2007 to 2010.
Education and Expertise
Shawna Worobec studied at the University of Calgary, where she gained foundational knowledge that supports her career in management and operations. Her educational background, combined with her professional experience in both the insurance and security sectors, contributes to her expertise in team leadership and service management.
Career Progression
Shawna Worobec's career reflects a steady progression in roles of increasing responsibility. Starting at ADT Canada as an Emergency Dispatch and Technical Help Desk Agent, she advanced to managerial positions, including Team Manager roles in both Operations and the Monitoring Centre. Her transition to Intact Financial Corporation marks a continuation of her career in management within the financial services industry.