Shenelle Hudson
About Shenelle Hudson
Shenelle Hudson is an experienced Accident Benefit Claims Adjuster Level II currently working at Intact in Toronto, Ontario. With a background in customer service and claims assistance, she provides guidance to new adjusters and ensures compliance throughout the claims process.
Current Role at Intact Financial Corporation
Shenelle Hudson currently holds the position of Accident Benefit Claims Adjuster Level II at Intact Financial Corporation. She has been in this role since 2018, contributing to the company's claims management processes in Toronto, Ontario. In her capacity, she adjudicates treatment and assessment plans on the Health Claims for Auto Insurance (HCAI) platform, ensuring compliance with the Statutory Accident Benefits Schedule (SABS) guidelines. Hudson also assists new adjusters by providing guidance and support on complex files.
Previous Experience in Claims and Customer Service
Prior to her current role, Shenelle Hudson worked at Intact as a Claims Assistant II from 2016 to 2018. In this position, she gained valuable experience in claims processing. Before her tenure at Intact, she served as an Associate Sales & Customer Service Advisor at belairdirect from 2013 to 2016. Her early career included a role at Cineplex Entertainment, where she worked in customer service for three years from 2006 to 2009 in Woodbridge, Ontario.
Educational Background and Qualifications
Shenelle Hudson has a solid educational foundation in legal studies. She studied at Centennial College, where she earned a Certificate in Law Clerk from 2007 to 2009. Following this, she attended Algonquin Careers Academy and obtained a Paralegal Diploma from 2009 to 2010. Earlier, she completed her General Studies at Ascension of Our Lord C.S.S, achieving her Ontario Secondary School Diploma (O.S.S.D) from 2003 to 2007.
Professional Development and Engagement
Shenelle Hudson actively participates in professional societies to maintain and enhance her professional and technical knowledge. This engagement reflects her commitment to ongoing learning and development within the field of claims adjustment and insurance. Her involvement in these societies helps her stay updated on industry trends and best practices.