Sheryl Brual Agdan
About Sheryl Brual Agdan
Sheryl Brual Agdan is a Customer Service Representative at Intact, where she has worked since 2012. She holds a Bachelor of Science in Computer Science from AMA University and has over a decade of experience in customer service and data processing.
Work at Intact Financial Corporation
Sheryl Brual Agdan has been employed at Intact Financial Corporation as a Customer Service Representative since 2012. During her tenure of over 12 years, she has developed a strong understanding of customer service processes and practices. Her role involves interacting with clients and addressing their inquiries, ensuring a high level of service. Sheryl's position is based at the Calgary office located at 321 6 Ave SW.
Education and Expertise
Sheryl Brual Agdan earned a Bachelor of Science in Computer Science (BSCS) from AMA University, where she studied Information Systems from 1997 to 2001. This educational background has equipped her with technical skills relevant to her roles in customer service and data processing. She possesses expertise in processing Time & Labor and Absence Modules using PeopleSoft, enhancing her capabilities in managing employee data.
Background in Customer Service
Sheryl has accumulated over a decade of experience in the customer service field. Her extensive background includes proficiency in using SAP for data processing applications, which supports her role in managing customer inquiries efficiently. Sheryl's experience allows her to navigate complex customer service scenarios effectively.
Previous Experience at Globe Telecom
Before joining Intact Financial Corporation, Sheryl worked at Globe Telecom as an HR Specialist focused on Timekeeping from 2004 to 2006. In this role, she managed timekeeping processes, contributing to her understanding of employee management systems and enhancing her skills in human resources.
Technical Skills and Proficiencies
Sheryl Brual Agdan is proficient in Microsoft Office applications, including Excel, Word, and PowerPoint. These skills are essential for her role in customer service, allowing her to create reports, manage data, and communicate effectively. Her ability to use SAP and PeopleSoft further supports her efficiency in data processing and customer interactions.