Shirley Tom
About Shirley Tom
Shirley Tom is a Customer Service Representative specializing in claims at Intact Insurance Company, where she has worked since 2015. She holds a Bachelor of Science in Actuarial Science from the University of Calgary and previously served as an Insurance Advisor at TD Insurance for 18 years.
Work at Intact Insurance Company
Shirley Tom has been employed at Intact Insurance Company since 2015, serving as a Customer Service Representative (CSR) in the Claims department. In this role, she manages salvage pending and pending claims inquiries, ensuring efficient processing and resolution. Additionally, she processes payments for bodyshop and rental companies, contributing to the overall claims management process. Shirley also acts as a success buddy, providing guidance and support to new Customer Service Representatives, helping them acclimate to their roles within the company.
Education and Expertise
Shirley Tom studied at the University of Calgary, where she earned a Bachelor of Science (B.Sc.) degree in Actuarial Science from 1982 to 1986. This educational background equips her with analytical skills and a strong understanding of risk assessment, which are essential in the insurance industry. Her expertise is further demonstrated through her extensive experience in claims management and customer service.
Background in Insurance
Prior to her tenure at Intact Insurance Company, Shirley Tom worked at TD Insurance as an Insurance Advisor for 18 years, from 1997 to 2015. During this time, she developed a comprehensive understanding of insurance products and customer service practices. Her long-standing career in the insurance sector has provided her with valuable insights into client needs and industry standards.
Professional Experience
Shirley Tom's professional experience spans over two decades in the insurance industry. At Intact Insurance Company, she has focused on claims processing and customer service, while her previous role at TD Insurance involved advising clients on insurance options. This combination of roles has enhanced her ability to address customer inquiries effectively and manage claims efficiently.