Siobhan Hendel Mc Carthy
About Siobhan Hendel Mc Carthy
Siobhan Hendel McCarthy is a Unit Claims Manager with extensive experience in the insurance industry, currently employed at Intact since 2018. She has held various roles, including Claims Adjuster and Customer Service Representative at belairdirect, and has a background in recruitment and sales.
Current Role as Unit Claims Manager
Siobhan Hendel Mc Carthy currently serves as a Unit Claims Manager at Intact Financial Corporation. She has held this position since 2018, accumulating six years of experience in managing claims processes and overseeing unit operations. Her responsibilities include ensuring efficient claims handling and maintaining high service standards.
Previous Experience at Intact Financial Corporation
Prior to her current role, Siobhan worked at Intact Financial Corporation as a Quality Call Analyst for five months from 2017 to 2018. In this position, she focused on evaluating call quality and providing feedback to improve customer service delivery.
Career Background in Customer Service and Claims
Siobhan's career includes significant experience in customer service and claims management. She worked at belairdirect as a Customer Service Representative from 2015 to 2016 for 11 months, followed by a role as a Claims Adjuster from 2016 to 2017 for 10 months. This experience contributed to her expertise in handling client inquiries and managing claims effectively.
Experience in Recruitment and Sales
Before her roles in the insurance industry, Siobhan worked as a Recruitment Administrator at Flexstaf I.T. from 2013 to 2015 for two years. She also gained retail experience as a Sales Associate at Zellers from 2009 to 2013 for four years in Whitby, Ontario. These positions provided her with a diverse skill set in recruitment and customer interaction.
Education in Music Business Management
Siobhan Hendel Mc Carthy studied at Durham College, where she earned an Advanced Diploma in Music Business Management from 2010 to 2013. This educational background equipped her with knowledge in business practices within the music industry.