Stephanie Goncalves
About Stephanie Goncalves
Stephanie Goncalves is a Unit Manager at Intact, where she has worked since 2015, managing a team of over 20 agents in the national claims team. She has a background in project management and has previously held roles as a Coach and Claims Representative within the company.
Work at Intact Financial Corporation
Stephanie Goncalves has been with Intact Financial Corporation since 2011. She began her career as a Claims Representative, serving in this role for three years until 2014. During this time, she developed foundational skills in claims processing. In 2014, she transitioned to a coaching position for one year, where she guided new employees in Anjou, Quebec. Since 2015, she has held the position of Unit Manager, overseeing a team of over 20 agents in the 24-7 national claims team. In her current role, she is responsible for managing the scheduling of over 100 agents, ensuring operational efficiency and effective claims handling.
Education and Expertise
While specific educational details are not provided, Stephanie Goncalves has developed significant expertise in claims management and project management through her various roles at Intact Financial Corporation. Her experience spans over a decade in the insurance industry, focusing on claims operations. As a Unit Manager, she applies her knowledge to lead her team effectively and maintain high standards in service delivery.
Background
Stephanie Goncalves has a professional background rooted in the insurance sector, specifically within Intact Financial Corporation. Her career began in 2011 as a Claims Representative, where she gained hands-on experience in claims processing. After a year as a coach, she advanced to the role of Unit Manager in 2015. Her tenure at Intact has allowed her to develop a comprehensive understanding of the claims process and team management.
Achievements
In her role as Unit Manager at Intact Financial Corporation, Stephanie Goncalves has successfully managed a large team and ensured efficient operations within the claims department. She engages in yearly continuous recruitment to enhance team performance and maintain efficiency. Her ability to oversee the scheduling of over 100 agents reflects her organizational skills and commitment to operational excellence.