Stephanie Mc Gillivray
About Stephanie Mc Gillivray
Stephanie McGillivray serves as the Director of Customer Experience at Intact Prestige, a position she has held since 2020. She has over a decade of experience at Intact, having previously worked in various roles including Unit Manager and Director of Claims.
Current Role at Intact Financial Corporation
Stephanie Mc Gillivray serves as the Director of Customer Experience at Intact Prestige. She has held this position since 2020, focusing on enhancing customer interactions and overall satisfaction within the organization. Her role involves strategizing and implementing initiatives that improve the customer journey, ensuring that the services provided meet the needs of clients.
Previous Positions at Intact Financial Corporation
Prior to her current role, Stephanie held several positions at Intact Financial Corporation. She worked as a Claims Adjuster from 2009 to 2012, followed by a role as Unit Manager for Accident Benefits from 2012 to 2017. She then advanced to the position of Director of Claims for Customer Service Centres from 2017 to 2020. Additionally, she briefly served as Claims Manager for the Customer Service Center in Toronto for seven months in 2017.
Education and Expertise
Stephanie Mc Gillivray earned her Bachelor of Arts degree from the University of Guelph, completing her studies from 2004 to 2007. Her educational background has provided her with a strong foundation in communication and analytical skills, which she applies in her various roles within the insurance industry.
Professional Experience in Customer Service
With over a decade of experience in the insurance sector, Stephanie has developed expertise in customer service and claims management. Her roles have included direct interaction with clients and overseeing teams to ensure effective claims processing and customer support. This extensive experience has equipped her with the skills necessary to lead customer experience initiatives at Intact Prestige.