Sumit Kaushal, Bba, Cip
About Sumit Kaushal, Bba, Cip
Sumit Kaushal is a Quality Claims Analyst II at Intact, specializing in conducting claim audits across various lines of business. He has extensive experience in the insurance industry, having held multiple roles at Intact and other companies over the past two decades.
Current Role at Intact Financial Corporation
Sumit Kaushal currently holds the position of Quality Claims Analyst II – National Claims at Intact Financial Corporation. He has been in this role since 2018, working in Mississauga, Ontario. In this capacity, he conducts claim audits across various lines of business, including personal and commercial casualty liability, property, accident benefit, auto, and trucking claims on a national level. He also trains and assists managers and claims consultants on correct auditing procedures within campaigns.
Previous Experience at Intact Financial Corporation
Sumit Kaushal has extensive experience at Intact Financial Corporation, where he held multiple positions. He started as a Customer Service Representative - Claims from 2012 to 2013, then transitioned to an Automotive Claim Adjuster for 11 months in 2013. He served as a Non Standard/Facility Auto Adjuster from 2013 to 2015 and as a Senior Casualty Claim Adjuster – Multiline from 2015 to 2018. His roles involved various responsibilities related to claims management and customer service.
Education and Professional Development
Sumit Kaushal has a solid educational background in finance and insurance. He studied at the University of Guelph, earning a Bachelor's Degree in Finance from 2007 to 2010. He also attended Humber College, where he achieved a Diploma in Business Administration. Additionally, he studied at the Insurance Institute of Canada, obtaining the Chartered Insurance Professional designation from 2014 to 2020. He has been studying at the Register Insurance Broker of Ontario since 2011 and continues to pursue Chartered Insurance Professional Courses.
Sales and Customer Service Experience
Before his tenure at Intact Financial Corporation, Sumit Kaushal gained valuable experience in sales and customer service. He worked at Rogers Communications as a Sales Consultant from 2008 to 2012 and at Grey Power as a Sales and Service Broker from 2011 to 2012. He also served as an Assistant General Manager at Tim Hortons from 2002 to 2008. These roles helped him develop strong communication and customer service skills.
Contributions to Claims Auditing and Best Practices
In his current role, Sumit Kaushal participates in the national action plan committee, discussing revisions for individual file review audits. He presents audit results and improvement suggestions to multiple departments, including frontline claims staff and management. He collaborates with various stakeholders, including auditors and consultants, to enhance best practice procedures within the organization.