Suzanne Czako
About Suzanne Czako
Suzanne Czako is a Senior Analyst in Workforce Planning at Intact, with over 15 years of experience in the Workforce Management industry. She has a background in Tourism and Travel Services Management and has held various roles at American Express Global Business Travel prior to her current position.
Work at Intact Financial Corporation
Suzanne Czako has been employed at Intact Financial Corporation as a Senior Analyst in Workforce Planning since 2021. In this role, she is based in Montreal, Quebec, Canada. Her responsibilities include analyzing workforce data and optimizing staffing strategies to enhance operational efficiency. With a focus on promoting a positive and inclusive work culture, she has effectively managed large teams within a call center environment.
Education and Expertise
Suzanne Czako studied at Collège LaSalle in Montréal, where she pursued a Diploma in Tourism and Travel Services Management from 1985 to 1988. Prior to that, she obtained her High School Diploma from West Island College / Collège de l'Ouest de l'Île between 1981 and 1985. With over 15 years of experience in the Workforce Management industry, she possesses proficiency in various internal business applications, including IEX Totalview, CISCO, eGain, AVAYA/CMS, and ADS payroll.
Background in Workforce Management
Suzanne Czako has a substantial background in Workforce Management, having worked at American Express Global Business Travel for a total of 29 years. Her roles included Corporate Travel Consultant from 1991 to 1996, Operations Supervisor from 1996 to 2002, and Senior Regional Analyst from 2002 to 2020. This extensive experience has equipped her with strong analytical skills and a deep understanding of system knowledge, enabling her to support complex problem-solving effectively.
Achievements in Team Management
Throughout her career, Suzanne Czako has been recognized for her ability to build collaborative and trusted relationships with both internal and external stakeholders. She has a successful track record of managing large teams, particularly in a call center environment, where she promotes a positive and inclusive work culture. Her leadership skills contribute to effective team dynamics and operational success.