Tanique M
About Tanique M
Tanique M is a professional in the insurance sector, currently serving as a Hybrid Claims Intake specialist at Intact since 2021. She has a background in banking and customer service, with previous roles at RBC and the Toronto Transit Commission.
Work at Intact Financial Corporation
Currently, Tanique M holds the position of Hybrid Claims Intake at Intact Financial Corporation, a role she has been in since 2021. In this capacity, she is responsible for initiating the claims process for automobile damage and personal injuries. Additionally, she manages the assignment of claims to the appropriate adjusters within the Customer Service Centre (CSC) and Accident Benefits (AB) departments. Her role involves performing routine administrative functions, including file processing as directed by management.
Previous Experience at RBC
Tanique M has extensive experience at RBC, where she worked in various roles from 2015 to 2020. She served as a Banking Advisor from 2015 to 2018, followed by a position as a Fraud Officer from 2018 to 2019. Her final role at RBC was as a Specialized Service Officer in Bankruptcy and Insolvency, which she held for one year until 2020. During her tenure, she developed skills in customer service and financial processes.
Education and Expertise
Tanique M studied at York University, where she earned a Bachelor of Arts (BA) degree in Interdisciplinary Social Science. Her educational background provides her with a solid foundation in social sciences, which complements her professional roles in customer service and claims management. Prior to attending university, she completed her Ontario Secondary School Diploma (OSSD) at St Edmund Campion Secondary School from 2008 to 2012.
Early Career at Toronto Transit Commission
Tanique M began her career in customer service at the Toronto Transit Commission (TTC) in 2015, where she worked for five months. This early experience in a customer-facing role helped her develop essential skills in communication and service delivery, which she has carried into her subsequent positions in the banking and insurance sectors.
Responsibilities in Claims Management
In her current role as Hybrid Claims Intake at Intact Financial Corporation, Tanique M is responsible for selling Health Rely and connecting claimants with preferred clinics. Her duties include managing the initiation of the claims process and ensuring that claims are assigned to the appropriate adjusters. This role requires a keen understanding of both the claims process and customer needs.