Tereza Lisboa
About Tereza Lisboa
Tereza Lisboa is a Claims Adjuster specializing in auto claims at Intact, where she has worked since 2019 in Calgary, Canada. With a background in customer service and a strong focus on delivering quality service, she possesses excellent communication skills and a keen attention to detail.
Work at Intact Financial Corporation
Tereza Lisboa has been employed at Intact Financial Corporation since 2015, initially serving as a Claims Assistant II for four years. She transitioned to the role of Claims Inside Representative for ten months before becoming a Claims Adjuster, Auto in 2019. In her current position, she engages and motivates team members while focusing on delivering exceptional customer service. Her responsibilities include handling liability negotiations with third-party insurers, showcasing her expertise in the claims adjustment process.
Previous Experience in Customer Service
Before joining Intact, Tereza Lisboa worked at Motorola Solutions as a Customer Service Representative from 2010 to 2011. She later advanced to a Senior Representative role at the same company from 2011 to 2012. Her experience in customer service roles has contributed to her strong communication skills and ability to multitask effectively within the claims environment.
Education and Expertise
Tereza Lisboa holds a Master's Degree in English Language and Literature and Civics from Masaryk University of Brno, which she completed from 2004 to 2010. She has been pursuing the Chartered Insurance Professional (CIP) designation at the Insurance Institute of Canada since 2019, further enhancing her expertise in the insurance field.
Background in Hospitality and Real Estate
Tereza has also gained experience in the hospitality and real estate sectors. She worked as a Guest Services representative at Pomeroy Inn and Suites from 2013 to 2015 and served as a Real Estate Office and Research Assistant at DTZ from 2012 to 2013. These roles have contributed to her strong attention to detail and desk management skills.