Terry Boccarossa
About Terry Boccarossa
Terry Boccarossa is a Technical Support Specialist with a background in telecommunications and computer software. He has held various roles in customer support and technical sales, demonstrating expertise in Cellular Wireless Technologies and Internet Protocol.
Work at Intact Financial Corporation
Terry Boccarossa has been employed at Intact Financial Corporation as a Technical Support Specialist since 2021. In this role, he provides technical assistance and support to clients, ensuring efficient resolution of issues. His position involves leveraging his expertise in telecommunications and computer software to enhance customer interactions and support services.
Previous Experience in Technical Sales Support
Before joining Intact, Terry Boccarossa worked at Maxi-Therm | beyond steam as a Technical Sales Support Specialist from 2020 to 2021. His responsibilities included supporting sales efforts through technical expertise, contributing to customer satisfaction and product understanding during this 10-month tenure.
Background in Customer Success Experience
Terry Boccarossa served as a Customer Success Experience representative at GlobalVision from 2019 to 2020. During this year-long position in Kirkland, Quebec, he focused on enhancing customer satisfaction and ensuring a positive experience with the company's services.
Career in Telecommunications and Data Network Analysis
Terry Boccarossa has an extensive background in telecommunications, having worked as a Data Network Analyst at TELUS from 2008 to 2019. Over 11 years in this role in Montreal, he developed skills in data network management and analysis. Additionally, he briefly worked as a Collections Representative at CBV Collection Services Ltd. in 2008.
Education and Expertise in Technology
Terry Boccarossa studied at dep électricité, where he gained foundational knowledge in electrical and telecommunications systems. He possesses expertise in Cellular Wireless Technologies and Internet Protocol (IP), which supports his roles in technical support and customer service.